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Certified Ratings. Skytrax Airlines Gulf Air. Gulf Air. Long haul Business Class. Economy Class. Short haul Business Class. Related to Gulf Air Ranking. Check-in staff service. Priority boarding service. Staff assistance on arrival. Transfer service assistance. Priority baggage service. Onboard Product - Long haul Seat comfort and personal space. Comfort items : duvet, pillows, turndown. Cabin and seat cleanliness. Cabin temperatures. Washroom cleanliness.

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All News Industry Conversations with Geoffrey. Dispelling the myths about flying. Love Switzerland and the DC-3? Then you will love this! Home Gulf Air. Product Rating 5. Visit our Ratings Now! This did not include a GDFRA return permit as we had not visited a red zone country in the last 14 days or in the last six months for that matter.

Moreover it was explained to us that all passengers in the previous weeks flying to Dubai had all had GDFRA return permits regardless of VISA please note that this is impossible due to the aforementioned reason. Despite this situation we indicated that we would attempt to complete the application form online.

Even approaching the local merchants to make use of their computers. When this failed the Gulf Air staff indicated that we should speak with the Emirates ticketing office and airline check-in staff located on the complete opposite side of the airport as they could explain in better detail the requirements to fly to Dubai.

We proceeded to walk with all our luggage and no assistance from Gulf Air to the other side of the airport. However after speaking with the Emirates staff they confirmed our understanding that a GDFRA was not necessary in our circumstance, confirming the initial information in this complaint.

Upon return to the Gulf Airline check-in counter we explained to the Counter manager what Emirates had said and we were met with severe hostility. She directed two of her staff to accompany us back to the Emirates check-in counter, telling one of them what we had told her, but in an extremely rude tone indicative of a person who believed that we were lying. My wife even tried to deescalate the situation, but the manager was so incredibly hostile and rude that further communication with her became counter-productive.

We therefore proceeded back to the Emirates counter with the Gulf Air Staff, one of whom along the way informed my wife that they did not care for our situation and that we were in fact wasting their time and, as indicated above, reiterated that every passenger going to Dubai in the last few weeks had a GDFRA regardless of the VISA they held. This Gulf Air staff member was so rude he actually stopped assisting my wife with her bag and left us half way.

Once back at the Emirates counter the Emirates staff explained to the remaining Gulf Air staff member that had not abandoned us that we did not require a GDFRA, however as the Gulf Air staff was apparently insisting on a document that was impossible to obtain, the Emirates staff themselves attempted to assist us in vain.

I want to emphasize this point, that another airline's staff attempted to help us more than the Gulf Air staff with whom we had booked our tickets. Firstly the cabin crew obviously held a record of my specified requested meal although the air hostess lamely advised me that aircraft catering services had forgotten to load my specified order meal.

For that reason I had travelled on a six hour flight without consumption of any food. I noticed during the whole flight that only one meal consisting of only a vegetable dish was served. All the passengers on board were extremely angry and frustrated. Your a world renowned and reputable airline yet your cabin crew portrayed this type of negative behaviour and offered a poor service. This is extremely unacceptable.

However I am extremely worried now as I have booked a return flight to London on 27th October and that I will have to fly without the consumption of any food on board!

I am a border line diabetic therefore I need to consume food at regular intervals otherwise I can not stabilise my insulin levels for long. Our family of 2 flew from Heathrow to Bahrain and they were very attentive to detail.

Our seat had plenty of space and we were lucky the airplane wasn't full. Staff was very friendly with the kids which made our journey nice and smooth.

The food quality was great and there was plenty.



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